Olympiacos BC

Privacy Policy

olympiacosbc.shop is an online store offering products and services (clothing, footwear, accessories, etc.) via the Internet. The website is owned by Olympiacos Piraeus Basketball S.A. (hereinafter “Olympiacos”), while the store is managed by 11teamsports Greece Single Member Ltd. (hereinafter “11teamsports”).

Olympiacos and 11teamsports consider the protection of the personal data they process to be a top priority and continuously comply with applicable Personal Data Protection legislation.

We invite you to carefully read this Privacy Policy in order to be adequately informed about how we process your personal data when you visit olympiacosbc.shop.

1. General Information and Data Controllers

The following entities are joint data controllers, according to their respective roles, with regard to the collection, storage, and general processing of users’ personal data collected and stored through this website:

a) Olympiacos Piraeus Basketball S.A.

Head Office: Ethnarchou Makariou 1, Peace and Friendship Stadium, Piraeus, Greece

VAT Number: 094509990

Tax Authority: Attica Tax Procedures and Service Center (KE.FO.DE. Attica)

b) 11teamsports Greece Single Member Ltd.

A company incorporated under Greek law with its registered office at:

96 Piraeus Street, Moschato, Attica, 18346, Greece

Tel: +30 210 48 24 400

Olympiacos has access only to the data stored in the customer database of olympiacosbc.shop.

11teamsports, which is responsible for the management of the online store, processes all data related to the use of the website (e.g., users’ IP addresses and online activities such as cookies, data analytics, and web browsing), as well as customer order, purchase, payment, and tax information.

2. What Personal Data We Collect and How

We collect and process your personal data as follows:

Information from your transactions with us

We collect:

  • Full name
  • Address
  • Telephone number
  • Email address
  • Information regarding your purchases
  • Information about products added to or removed from your shopping cart

We also collect tax information if you request an invoice for your purchases.

Information relating to your purchases is retained for 10 years.

We do not have access to the details of the bank cards used for payments.

Information collected through cookies for website maintenance and optimization (Necessary Cookies)

Your personal data are also used for maintaining and analyzing our website in order to:

  • Resolve performance issues
  • Improve availability
  • Enhance user experience

We record every use of our website.

We use your personal data to identify server problems and ensure proper website operation.

The Company also uses personal data collected through the website to develop new services or improve existing ones.

These data are retained for 15 days.

Legal basis: The Company's legitimate interest in ensuring the proper operation of its website and improving its services.

For more information, please refer to our Cookie Policy.

Information collected through Functional Cookies

The personal data collected through cookies (device information, browser information, and potentially your IP address) enable you to browse and use the website's features and enjoy a personalized browsing experience.

We process these data within the framework of our legitimate interests to improve our services.

The data are retained for 15 days.

Legal basis: Your consent provided through the cookie consent banner enabling functional cookies.

For more information, please refer to our Cookie Policy.

Information collected through Statistical (Analytics) Cookies

When you visit our website, we collect certain information, including:

  • IP address
  • Pages visited
  • Device category
  • Browser type
  • Clicks and page views

Information about your use of our website and services allows us to create visitor or customer categories based on shared characteristics such as:

  • Age group
  • Gender
  • Geographic area

You may be assigned to one of these categories.

We use these categories to personalize our website and, for example, adjust search result rankings so that you are more likely to see relevant results.

We may also use these categories to display online advertisements that we believe are relevant to you and to send commercial communications.

The personal data are retained for 15 days.

Legal basis: Your consent provided through the cookie banner for the activation of statistical cookies.

For more information, please refer to our Cookie Policy.

Information collected through Marketing Cookies

In some cases, we combine information concerning:

  • Your online searches (clicks and views)
  • Website preferences
  • Customer service requests
  • Communication history

These data allow us to use different relationship-management and marketing channels, including social media and online advertising, which may involve personalized website content adapted to your preferences.

You may opt out of newsletters, social media marketing, and object to the processing of your personal data for direct marketing purposes.

The personal data collected through marketing cookies are retained for 15 days.

Legal basis: Your consent provided through the cookie banner for the activation of marketing cookies.

For more information, please refer to our Cookie Policy.

3. Purposes of Processing

a. Provision of Services/Products

Legal basis: Performance of the contract between us.

b. IT Systems Support and Service Improvement

We use your personal data to:

  • Detect server issues
  • Ensure proper website operation
  • Improve existing services
  • Develop new services

Legal basis: The Company's legitimate interest in ensuring the uninterrupted operation of its website and improving its services.

c. Compliance with Legal Obligations

Such as providing information to public authorities (e.g., judicial or administrative authorities).

Legal basis: Compliance with legal obligations.

d. Legal Protection of the Company

Ensuring compliance with our Terms of Use and protecting our legal rights.

Legal basis: The Company's legitimate interest in enforcing the Terms of Use and safeguarding its legal rights.

4. Cookies

A significant portion of the information referenced in this Privacy Policy is collected through cookies and similar technologies.

Cookies are small text files containing small amounts of information that are downloaded and stored on your device, such as your smartphone or tablet.

These cookies and similar technologies are necessary to store:

  • Account preferences
  • Language settings
  • Country preferences

They also allow us to measure and analyze user behavior on our website and third-party websites.

Where required, your consent will be requested before cookies are used.

For further details regarding the cookies we use and how we use them, please refer to our Cookie Policy.

5. Rights of Users/Data Subjects

You have the right to:

  • Access your personal data processed by us or on our behalf
  • Rectify inaccurate personal data
  • Erase your personal data
  • Restrict processing where applicable
  • Receive your personal data in a structured, commonly used, machine-readable format (data portability)
  • Request the transmission of your data to another controller where technically feasible
  • Object to the processing of your personal data under certain circumstances

Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, please contact us at:

sales@olympiacosbc.shop

Please note that requests that do not meet applicable legal requirements or the guidelines of Olympiacos and 11teamsports may need to be revised or may be rejected.

Certain personal data may also be exempt from access, correction, or deletion requests under applicable data protection laws.

We will respond without undue delay and, in any event, within one month of receiving your request.

If your request is complex, we will inform you within that month if an extension is necessary.

If you are not satisfied with our response, you may lodge a complaint with the Hellenic Data Protection Authority (HDPA):

www.dpa.gr

6. Retention of Personal Data

Users' personal data are retained exclusively for the period required to fulfill the purpose for which they were collected, in full compliance with applicable law.

Once the processing purpose has been fulfilled, the personal data are deleted.

The specific retention periods applicable to the various processing activities are described above.

7. How and With Whom We Share Your Personal Data

Access to your data is granted only to:

  • Authorized personnel of Olympiacos and 11teamsports bound by confidentiality obligations
  • Affiliated companies
  • Third-party service providers assisting us in providing services and operating our website

These third parties may include:

  • Service providers necessary for service delivery
  • Data analytics providers
  • Website hosting providers
  • Website developers

Where Olympiacos and 11teamsports jointly decide to transfer data to processors, they determine the specific processing parameters (methods, means, retention periods, etc.) and enter into written agreements to ensure compliance with applicable data protection laws.

Such agreements ensure:

  • Appropriate technical and organizational security measures
  • Data confidentiality
  • Protection of data subjects’ rights

Finally, personal data may be disclosed to public authorities (e.g., tax authorities) or law enforcement agencies where necessary for compliance with legal obligations or court orders.

8. Data Security

Olympiacos and 11teamsports assure users that they implement all appropriate technical and organizational measures to protect personal data and ensure:

  • Confidentiality
  • Integrity
  • Protection from accidental or unlawful destruction
  • Loss
  • Alteration
  • Unauthorized disclosure
  • Unauthorized access
  • Any other unlawful processing

Although every effort is made to protect personal data, Olympiacos and 11teamsports cannot guarantee the security of information transmitted through the website, as no transmission of information over the Internet can ever be completely secure.

9. Applicable Law

Any dispute arising from the use of this website shall be subject exclusively to the jurisdiction of the Greek courts.

10. Amendments

This Privacy Policy has been drafted in accordance with the provisions of the General Data Protection Regulation (GDPR) (EU) 2016/679.

Any updates to this Policy will be published on this website and will include the date of revision.

11. Contact

For matters concerning the processing of your personal data, please contact us at:

sales@olympiacosbc.shop