Olympiacos BC

Terms of Use of the Website olympiacosbc.shop

Welcome to the online store olympiacosbc.shop, which is owned by Olympiacos Piraeus Basketball S.A. (hereinafter “Olympiacos”), with its registered office at Ethnarchou Makariou 1, Peace and Friendship Stadium, Piraeus, Greece, VAT No. 094509990.

The operational management of the online store olympiacosbc.shop (including the issuance of receipts/invoices, product shipping, etc.) is carried out by 11teamsports Greece Single Member Ltd. (“11teamsports”), a company incorporated under Greek law, with its registered office at 96 Piraeus Street, Moschato, Attica, 18346, Greece, VAT No. EL802396847 and General Commercial Registry (GEMI) No. 175623901000.

Customer service telephone number: +30 210 4824400. Email: sales@olympiacosbc.shop

The following terms and conditions exclusively govern all sales of products through the online store www.olympiacosbc.shop. Any other terms and conditions are expressly excluded.

Any user entering and transacting through the online store (hereinafter the “Customer/User”) is deemed to have accepted these terms unconditionally and without reservation. If a user does not agree with these terms, they must refrain from using the website and conducting any transactions through it.

Olympiacos and 11teamsports reserve the right to modify these Terms of Use at any time.

1. Information & Products

Olympiacos and 11teamsports are committed to ensuring the accuracy, truthfulness, and completeness of the information presented in the online store regarding:

  • Their identity and business details
  • Their suppliers
  • The main characteristics of products offered through the online store

Olympiacos and 11teamsports reserve the right not to be bound by any technical or typographical errors resulting from oversight, inadvertent mistakes, or force majeure and will correct such errors as soon as they become aware of them.

2. Limitation of Liability

Olympiacos and 11teamsports fully comply with the provisions of the Greek Civil Code relating to sales and the provisions of Consumer Protection Law No. 2251/1994, as amended and in force.

Based on the information available regarding stock levels, Olympiacos and 11teamsports inform customers about product availability but cannot guarantee product availability at all times. However, they undertake to promptly inform customers of any product unavailability and shall bear no further liability in such cases.

Olympiacos and 11teamsports strive to provide high-quality services daily. They are not liable for any errors in product descriptions, photographs, or prices displayed on the website and cannot guarantee that such errors will not occur during product entry or updates.

They bear no responsibility for unauthorized interventions by third parties concerning products, services, or information made available through the online store.

All documents, information, and related graphics are provided “as is,” without warranties of any kind.

Although every effort is made to provide high-quality services, Olympiacos and 11teamsports cannot guarantee uninterrupted or error-free operation of the website.

3. User Responsibility / Damages and Indemnification

Each User is free to use the website in accordance with applicable laws and principles of good conduct.

Responsibility for the content of transactions lies solely with the User.

The website does not modify or intervene in any data submitted by Users.

Users are required to provide complete and accurate information necessary for completing transactions and shipping products.

The use of the website is governed by Greek, European, and international laws, and Users agree not to use the website in violation of these laws.

Users agree not to use the online store for:

  • Publishing, emailing, or transmitting unlawful content
  • Content that violates privacy or confidentiality rights
  • Content offensive to public morals, social values, or minors
  • Content they are not legally entitled to transmit
  • Content violating patents, trademarks, copyrights, or other intellectual property rights
  • Distribution of software viruses, malware, or harmful code
  • Violating applicable laws or regulations
  • Harassing third parties
  • Collecting or storing personal data of other users

The User acknowledges that all members, employees, shareholders, management, and partners of Olympiacos and/or 11teamsports bear no liability for actions arising from third parties using the website.

Any use contrary to these provisions may result in service termination without prior notice, in addition to any civil or criminal liabilities.

Prohibited Content

Users may not send, upload, or transmit content that:

  • Violates intellectual property or privacy rights
  • Is false, threatening, abusive, defamatory, obscene, vulgar, violent, or unlawful
  • Encourages criminal activity
  • Harms minors
  • Contains unsolicited advertising or spam
  • Promotes third-party products or services without authorization

Users agree not to compromise website security or interfere with other users’ access.

Olympiacosbc.shop reserves the right to delete any content that violates these terms and to suspend or terminate user accounts involved in such violations.

The website will cooperate fully with law enforcement and judicial authorities whenever legally required.

Any user causing technical damage to the website or related systems shall be liable for all resulting damages and restoration costs.

The User further agrees to indemnify olympiacosbc.shop and its partners against any claims, disputes, or liabilities resulting from:

  • Content submitted by the User
  • False or inaccurate registration information
  • Violations of these Terms of Use

4. Product Returns

Returns at the Company's Expense

Customers may return products at the expense of olympiacosbc.shop in the following cases:

a) Incorrect Products Delivered

If an incorrect product was delivered due to:

  • Order processing errors
  • Invoicing errors
  • Shipping errors

The customer may either refuse delivery or request a return.

Returned products must:

  • Be sealed
  • Be complete
  • Be undamaged
  • Include their original packaging in excellent condition

b) Defective or Damaged Products

If products arrived damaged due to:

  • Poor packaging
  • Transportation damage

The customer should refuse delivery and contact the online store immediately.

If the customer accepts delivery, olympiacosbc.shop may refuse return and replacement requests.

Products must be returned in the condition received.

For both cases above, returns must be initiated within 14 calendar days of receipt.

Returns at the Customer's Expense (Right of Withdrawal)

Customers may return products within 14 calendar days from receipt without providing a reason.

In this case, the customer bears the direct return shipping costs.

Returns are accepted only if products remain:

  • Unused
  • Unopened
  • In their original packaging
  • In the same condition as received

The customer must complete and submit the withdrawal form available on the website within the withdrawal period.

Refunds

Refunds will be completed within 15 days from the date olympiacosbc.shop receives the returned products.

Refunds may be made via bank transfer to an account designated by the customer in writing.

All accompanying documents must also be returned, including:

  • Delivery notes
  • Retail receipts
  • Marketing materials
  • Promotional inserts

5. Additional Limitation of Liability

Olympiacosbc.shop is not liable for losses arising from the execution or non-execution of orders, except as provided under Section 4 (Returns).

The website reserves the right to delay deliveries in cases of force majeure.

Olympiacosbc.shop does not guarantee product availability but guarantees timely notification of unavailability.

It is not liable for damages resulting from:

  • Hacking
  • Data interception
  • Password theft
  • Viruses
  • Data loss
  • Computer malfunctions
  • Interruptions in service

The website is provided on an “as available” basis.

Olympiacosbc.shop may modify, suspend, or permanently discontinue all or part of the website at any time without notice.

6. Warranty

Olympiacosbc.shop provides no warranty regarding:

  • Product quality
  • Suitability for a specific purpose
  • Product safety

Any manufacturer warranties are provided solely by the manufacturer and are described in the product packaging.

Any information provided by customer support regarding manufacturer warranties is for informational purposes only and does not constitute a warranty by olympiacosbc.shop.

7. Information and Products

Olympiacosbc.shop is committed to the quality, completeness, and validity of information provided on the website.

However, it shall not be responsible for:

  • Technical errors
  • Typographical errors
  • Force majeure interruptions
  • Defective products supplied by vendors
  • Inaccurate information supplied by vendors

Such responsibility rests with the respective suppliers.

8. Orders, Delivery, and Shipping Costs

Geographic Scope

Orders are accepted and delivered only within Greece.

Shipping takes place Monday through Friday (excluding public holidays), between 09:00 and 17:00.

Promotions

All promotional offers are valid while stocks last.

Prices

Prices displayed are final and include VAT.

Olympiacosbc.shop reserves the right to change prices without notice.

Customers will always be charged the price displayed at the time the order was placed.

Order Confirmation

Upon completing an order, customers receive confirmation and an order number by email and/or telephone.

Order Cancellation

Before completing the online ordering process, customers may cancel their order by selecting the “Cancel” option.

Product Availability

If a product is unavailable, the customer will be informed via email and/or telephone within a reasonable period.

The customer may cancel the unavailable product while retaining the remainder of the order.

Order Tracking

Customers may track their order through:

  • Status update emails
  • The “My Account” section using their username and password

Delivery of Products

For orders paid by credit card, products may only be delivered to the cardholder.

The cardholder must present:

  • A valid ID or passport
  • The credit card used for the purchase

Third-party collection is prohibited unless authorized in writing by the purchaser.

Delivery Time

Products will be delivered no later than 30 days from the order date, subject to availability.

Delivery may be extended in exceptional circumstances provided customers are informed beforehand.

Delivery Method

Products are delivered exclusively through courier services.

Shipping Charges

Shipping costs are borne by the customer.

Current charges:

  • Courier delivery throughout Greece: €5
  • BOX NOW delivery: €2.50

For purchases exceeding €100, shipping within Greece is free of charge.

9. Payment Methods

Olympiacosbc.shop accepts:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Debit cards
  • Prepaid cards

Installment payments are not available.

Payments are charged in full and include shipping costs where applicable.

Card payments are processed after verification and validation of the card details.

Customers are solely responsible for the accuracy of the payment information entered.

The purchaser must always be the lawful holder of the card used for the transaction.

10. Postal and Courier Services

Product deliveries are carried out through partner courier companies.

To facilitate delivery, olympiacosbc.shop shares necessary personal data with couriers, including:

  • Full name
  • Shipping address

11. Order Delays

Orders may be delayed for the following reasons:

  • Supplier delays.
  • Product discontinuation.
  • Extreme weather conditions, strikes, or force majeure events.
  • Inability to contact the customer due to incorrect contact details.

Customers will be informed as soon as possible and offered alternative solutions where appropriate.

12. Intellectual and Industrial Property Rights

All content of the online store, including:

  • Trade names
  • Trademarks
  • Images
  • Graphics
  • Photographs
  • Designs
  • Text

is protected under Greek, European, and international intellectual property laws and belongs either to Olympiacos and 11teamsports or to third parties who have licensed such content.

Any unauthorized reproduction, copying, transmission, adaptation, or commercial use is strictly prohibited without prior written consent.

The trademarks, logos, brand names, and distinctive features of olympiacosbc.shop are exclusive property of Olympiacos and may not be used without permission.

13. Links to Other Websites

Olympiacos and 11teamsports do not control external websites linked through hyperlinks or banners.

They are not responsible for:

  • Availability
  • Content
  • Privacy practices
  • Accuracy
  • Quality of services offered on third-party websites

Users access such websites at their own risk.

The inclusion of links does not imply endorsement or acceptance of their content.

14. Personal Data Protection

The protection of personal data is governed by:

  • Regulation (EU) 2016/679 (GDPR)
  • Applicable Greek legislation
  • Relevant European legislation

For detailed information regarding the processing of personal data, please consult the Privacy Policy.

Olympiacosbc.shop does not knowingly collect personal data from minors under the age of 18.

15. Security

Olympiacosbc.shop implements reasonable technical and organizational security measures to protect personal data.

However, users are advised that email communication is not the most secure means of transmitting confidential information, as it carries the risk of unauthorized access.

All card payments are processed through the electronic payment platform of the National Bank of Greece.

Encryption technology is used to ensure secure transmission of payment information.

16. Governing Law and Jurisdiction

These Terms of Use and any amendments thereto are governed by Greek law and applicable European Union law.

Access to and use of olympiacosbc.shop is governed exclusively by Greek law.

The courts of Athens, Greece, shall have exclusive jurisdiction over any dispute, claim, or controversy arising from or relating to the use of the website that cannot be resolved amicably.